Crypto exchange OKX saw service disruptions after major infrastructure provider Alibaba Cloud announced a hardware failure at Alibaba Cloud’s Hong Kong data center.
The Alibaba Cloud Hong Kong IDC Zone C server went offline at approximately 10 PM ET on Saturday and could not be recovered for more than 7 hours at the time of reporting. More on-chain data confirms OKX does not process any transactions in this timeframe.
Alibaba Cloud’s website shows that the Hong Kong (China) server hosts three availability zones, which have been operational since 2014. Cloud provider Confident Deactivation by official notification as shown below.
While reporting service disruptions, OKX revealed that it is working with Alibaba Cloud to resolve the issues. “Finance is safe. Apologies for any inconvenience caused,” the statement added.
An intermittent connection error with our cloud provider is currently affecting user experience. Our dev team is working on it with them. Financially safe. We are sorry for the inconvenience caused.
— OKX (@okx) December 18, 2022
Meanwhile, users are unable to make withdrawals and deposits, while some are reporting glitches with their account balances showing $0 in their funds. Many investors have confirmed that their trades are stuck midway and are worried about potential losses.
OKX has not yet responded to Cointelegraph’s request for comment.
Related: OKX publishes a Proof of Balance page with instructions on how to self-audit its balance.
In early December, the Avalanche blockchain entered into a partnership to advance Alibaba Cloud’s Node-as-a-Service initiatives.
Alibaba Cloud, APAC’s largest cloud service provider, has expanded support for this #avalanche!
This integration enables developers to easily launch their own validator nodes with access @alibaba_cloudA plug-and-play infrastructure and suite of products.https://t.co/MlXTOYuJgG
— Avalanche (@avalancheavax) December 2, 2022
As reported by Cointelegraph, the partnership aims to develop new tools for launching validator nodes on Avalanche’s public blockchain platform in Asia. The integration will allow Avalanche developers to use Alibaba Cloud’s plug-and-play infrastructure as a service to launch new validators.
At the time of announcement, Avalanche hosts more than 1,200 moderators and processes approximately 2 million daily transactions.