Facebook parent Meta has announced new security support initiatives, including Instagram’s new account support service to help users who have had their accounts compromised.
The Instagram page published — instagram.com/hacked — Where users can go if they can’t sign in to their account. Whatever the reason, be it an account hack or a forgotten password, Page Flow helps users report and resolve account access issues.
Instagram is rolling out a feature it tested earlier this year that allows users to ask two friends to confirm their identity to regain access to an account.
“If you find your account locked, you can choose two of your Instagram friends to verify your identity and get back into your account,” Instagram References in a blog post.
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The account security update for Instagram is part of parent Meta’s broader account security initiative across its core apps.
In addition, Meta is promoting its verified blue badge on Instagram, which is visible in Stories and Direct Messages to help people confirm that the accounts they engage with are authentic.
It is also testing “imposter alerts,” where its systems detect an account that is malicious or impersonating others to follow. In the coming months, the business will also send alerts if a fraudulent account sends a direct message to the user.
Facebook live chat support is on the cards for 30 countries following testing with nine countries, according to Nathaniel Kleicher, head of security policy, and Ximena Almendares, head of support and customer experience.
“This year, we carefully nurtured a small test of the live chat support feature on Facebook, and we’re starting to see positive results. For example, in October we rolled out our live chat support to more than one million people in nine countries and we’re now running this test in more than 30 countries around the world. We plan to expand. They said in a joint blog post.
Ben Nimmo, META’s head of global threat intelligence, and David Akranovich, director of threat disruption, also presented. An update on Meta’s work Facebook-wide to crack down on influencers who violate its Integrated Unethical Behavior (CIB) policy.
Meta says it has disrupted 200 global influencer operations since 2017, operating in at least 42 languages from 68 countries. The main targets of these networks are USA, Ukraine and UK. Most of these CIB networks are in Russia (34), Iran (29) and Mexico (13).
Using AI-generated photos for CIB actors’ profile pictures is risky, but not surprising. Photos are generated using free Generative Adversarial Networks (GANs) apps. Meta says that less than 80% of accounts that cracked CIB networks this year had GAN-generated profile pictures, down from 20% in 2021.
Nimmo and Akranovich believe that threat actors may use them to make fake accounts look more authentic and avoid detection by researchers who use reverse image search to find stock photos in profile pictures.